Full Management · Zagreb
We run everything. You still know everything.
One local team manages listings, pricing, guests, cleaning, linens, arrivals, eVisitor, maintenance and reporting. You follow dates, results and documents — without the daily operation.
Request a property assessmentWhat the owner sees
Your apartment, with no blind spots
One view for dates, performance and the documents Urban Stay manages for you.
- Calendar
- Reservations, availability and owner-stay dates.
- Result
- Revenue and the owner's result for the selected period.
- Deductions
- Visible channel fees, utilities and other recognised statement items.
- Documents
- Monthly and annual reports with related documents.
- Your stay
- Request your own dates against the available calendar and agreed rules.
Interactive demonstration with synthetic data. It shows interface capabilities; it is not evidence of actual property results, income, or Urban Stay's operational reliability.
Try the portal with synthetic dataOne team takes responsibility for the full operating chain
We do not hand the coordination back to the owner. Urban Stay's responsibility for every part of the service is clear from the start.
- Online sales
- Listings, professional presentation, pricing, availability and supported sales channels.
- Guests
- Reservations, communication before and during each stay, and day-to-day guest questions.
- Turnovers
- Cleaning, linens, towels, preparation, arrivals, departures and keys.
- Records
- The supported eVisitor workflow, receipts and orderly operating documentation.
- Property
- Coordination of maintenance and local interventions within the agreed responsibilities.
- Owner
- Portal, regular statements and a view of dates, revenue, deductions and documents.
Clear rules before signing
Where we operate and how owners use their apartment
These rules apply to new Full Management offers. We inspect every property and confirm that we can operate it to the same standard.
- Service area
- Full Management is available for apartments within the City of Zagreb after an inspection confirms that our local team can reliably cover the property.
- Personal stays
- The owner may reserve any date shown as available in the portal, with no annual limit or predetermined seasonal blackout. Confirmed guest bookings and operational blocks cannot be overridden.
- Preparation notice
- Available dates are blocked as soon as the portal confirms the owner stay. Guaranteed cleaning, linens and arrival preparation require at least 48 hours; with less notice, the dates can still be blocked but preparation is not guaranteed.
- Changes or cancellation
- A future owner stay can be changed or cancelled in the portal while it still matches the original owner reservation. Released dates return to sale, while confirmed guests always remain protected.
We do not promise local Full Management operations outside the City of Zagreb. Instead, we assess whether Channel Management fits, with the owner or their partner retaining every on-site responsibility.
Case study · founder-owner
Urban Stay was built from an owner's point of view
Bojan runs Urban Stay and is also an apartment owner. The service and system grew from a real need: hand daily operations to a team without losing visibility or the ability to use his own apartment.
- Operations
- One team manages listings, pricing, guests, cleaning, linens, arrivals and maintenance coordination.
- Visibility
- The owner portal brings dates, revenue, deductions, documents and property status into one view.
- Personal dates
- Bojan reserves an available stay for himself in the same portal; confirmation closes those dates across connected channels.
An owner does not have to choose between a complete service and control of their own apartment.
This is the experience of Urban Stay's founder-owner, not an independent client statement, revenue study or guarantee of another property's results.
Standard model
45% only after we establish the net result
The Full Management fee is not calculated on gross sales before channel costs and agreed utilities.
- Total accommodation revenue actually paid by guests−
- Sales-platform commission, payment costs and VAT on platform commissions−
- Agreed utilities and recognised apartment costs−
- Net property result used as the basis for the split100%
- 55% to the owner45% to Urban Stay
Tourist tax and refundable deposits are not split revenue. Final accounting rules are confirmed in the individual offer and agreement.
See what your apartment could earn
An indicative estimate based on size, location and finish. We confirm an individual projection after reviewing the property.
Based on ~245 booked nights/yr at ≈€147/night
Request a property assessmentAn illustrative estimate, not an income guarantee. Actual results depend on the apartment's condition, exact location, demand and seasonality. We confirm an individual projection after reviewing the property.
No-obligation assessment
Let's check whether Full Management fits your apartment
Send the basic details. We will follow up with an assessment, a visit and a clear cooperation proposal.